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+2547 21 281 720
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Kahawa Sukari, Nairobi
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Mon - Sat: 8.00 - 18.00
Have Any Questions?
+2547 21 281 720
Visit Us Daily
Kahawa Sukari, Nairobi
Our Working Hours
Mon - Sat: 8.00 - 18.00
Home > Portfolio > Leadership Consultancy
Umoja SACCO was facing declining member retention rates due to ineffective stakeholder engagement. Members felt disconnected from decision-making processes, and the SACCO was struggling to build trust with its stakeholders, leading to reduced financial contributions and slow growth.
We developed a comprehensive stakeholder management strategy, focusing on transparent communication, customer engagement initiatives, and corporate social responsibility (CSR) programs. We also implemented regular feedback mechanisms, ensuring that members’ concerns were addressed effectively.
The SACCO saw a significant improvement in member retention, with a 20% increase in active members within a year. Financial contributions from members also grew, strengthening the SACCO’s capital base. Improved stakeholder engagement fostered trust and loyalty, positioning Umoja SACCO for long-term success.
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